Navigator Support

How can we help?

Choose the support route that suits what you need — search our guides, learn through video or classroom content, contact the Helpdesk directly, or use emergency out-of-hours support.

Best place to startHelpdesk SupportSearch 750+ guides, use online chat or submit a support ticket.Open support site →Contact the teamEmail HelpdeskSend the team the details of your issue directly by email.support@dmsnavigator.com →Speak to someoneCall usSometimes it is simply easier to pick up the phone.0333 888 0477 →

Self-service & learning

Find an answer at your own pace

Use searchable guides, videos and training resources whenever you need a refresher or want to learn more about Navigator.

Support website

Search more than 750 Helpdesk articles, chat with the online team, or create a ticket.

support.dmsnavigator.com →

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YouTube channel

Browse over 100 searchable videos covering Navigator features and common tasks.

Watch videos →

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Navigator Classroom

Access online training and short, practical how-to guides for Navigator users.

Open Classroom →

Direct support

Need the Helpdesk team?

For issues that need a person, contact the team directly by email or telephone during office hours.

Emailsupport@dmsnavigator.comSend us the details and our team will pick it up.Telephone0333 888 0477Call the Helpdesk when speaking to someone is quicker.

Office hours07:00–17:00Monday to Friday

Emergency out-of-hours

Support when the office is closed

Our emergency out-of-hours service is available by WhatsApp only. Please use this service for urgent support outside normal office hours.

WhatsApp 07441 353 557

Weekdays17:00–21:00

Saturday08:00–17:00

Sunday10:00–16:00

This number only operates during the out-of-hours periods above.