Judge Service helps you to both engage with your prospects and also gain recommendations, find out where you have failed and provide evidence of your reputation to prospects.
Navigator have partnered with Judge Service to provide a cohesive and seamless set of services.
Navigator works with ProAct to actively engage with Sales Enquiries where you have been unable to make a sale. JudgeService will contact these lost leads, with the aim of either finding out where you were unable to help, but also more importantlyre-engage automatically with those prospects who are actually still in the market to purchase a car.
JudgeService React is a CSI and reviews platform which Navigator feeds with all handovers so that the customer can be contacted for CSI and review purposes. A CSI score can be automatically linked to your web site and reviews added which future prospective customers can see to gain trust before contacting you.
Just like the Sales Product, Aftersales React seeks to gain a Satisfaction rating from your Aftersales customers - the results are fed back into Navigator for reporting, analysis and to re-engage with customers who give poor feedback.